Welcome to the better with water website, an international solidarity organisation that has become a recognised actor in the local management of water access in urban slums. Protecting your personal data is a priority for us. This privacy policy explains how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR) 2025.
Data controller
The data controller is:
• better with water
• 68 rue de Coulmiers, 44000 Nantes, France
• contact@betterwithwater.org
• +33 (0)2 49 44 42 55
Data Collected and Purposes
We collect the following data:
• Identification data: name, surname, address, telephone number, email
• Payment data: processed by a secure service provider
• Browsing data: IP address, cookies, browsing history
• Data related to enquiries: contact forms, partnerships, job applications, etc.
Purposes of processing
• Maintaining relationships with our donors and partners
• Responding to your enquiries (volunteering, sponsorship, etc.)
• Sending donation receipts
• Sharing information about our activities and campaigns via newsletters (with your consent)
• Continuously improving our website and communication
• Securing the website and preventing fraudulent use
Legal basis for processing
Depending on the type of processing, your data is used on the basis of:
• Your consent: for receiving our communications
• Our legitimate interest: to ensure quality service and protect our website
• Legal obligations: particularly accounting and tax requirements
• Contract performance: especially in the context of partnerships
Data retention
We retain your data only for as long as necessary:
• Data related to a donation or enquiry: 5 years after the last interaction
• Billing data: 10 years (in accordance with legal obligations)
• Cookies: up to 13 months
• Marketing data: until you withdraw your consent
Data sharing
We do not sell or rent your data. Your information may only be shared with:
• Our technical service providers (payment, email management)
• Competent authorities if required by law
• Our partners, only with your consent
We work with trusted providers who are committed to respecting the confidentiality and security of your data.
Data security
We implement technical and organisational measures to protect your data from unauthorised access, modification, loss, or disclosure.
Your rights
In accordance with Articles 15 to 22 of the GDPR, regarding the data we collect about you, you have the following rights:
• Right of access (Article 15): obtain a copy of your data
• Right to rectification (Article 16): correct inaccurate data
• Right to erasure (Article 17): request the deletion of your data
• Right to restriction of processing (Article 18): limit how your data is used
• Right to be informed of rectification, erasure, or restriction (Article 19)
• Right to data portability (Article 20): retrieve your data in a usable format
• Right to object (Article 21): refuse the use of your data for certain purposes
• Right not to be subject to profiling (Article 22)
You can exercise these rights by contacting us via this [contact form].
Cookies and trackers
Cookies are used on our website to:
• Facilitate navigation
• Improve our content
• Secure access to forms
• Personalise your experience (with your consent)
We also use strictly necessary functional cookies without which the site cannot operate properly:
• hCaptcha: an online security verification service that helps differentiate human users from bots, while protecting data privacy.
Strictly necessary cookies cannot be disabled. You can manage your preferences at any time via the cookie banner.
Policy updates
This policy may change depending on legislation or our practices. Any major changes will be communicated on our website.
Contact
For any questions about this policy or your personal data, you can contact us via this [contact form] or at the following address:
better with water – 68 rue de Coulmiers, 44000 Nantes, France
Last updated: [07/11/2025]